Refund policy

First subscription

Within seven days of the first payment for a new Taiwan subscription plan, you may request a full refund in Credit management if all credits issued by that payment are unused and none are reserved for an ongoing analysis. Partial refunds are unavailable. Using free trial credits does not affect whether those paid credits are unused. Upon approval, the subscription ends immediately, the payment's related credits and future grants are revoked, and the refund returns to the original payment method. Separately purchased credits are unaffected. Overseas and historical subscriptions retain the refund conditions in effect at purchase.

These refund conditions apply only to the first subscription for the same service account. Later subscriptions and renewals are excluded. Refunding the first subscription does not restore first-subscription refund eligibility for a later subscription.For subscriptions after the first, normally only future renewals can be canceled; the current period is not refundable. See Renewal and cancellation below for exceptions.

Buy credits

Within seven days of purchase, you may select a fully unused credit batch with no active analysis reservations and request its full refund. Partial refunds are unavailable. Once any credits in that batch are used, it no longer qualifies for our full-batch refund. Each purchased batch is valid for one year from delivery; while the service operates normally, unused balances extend automatically for another year at no charge, without an application. Validity and automatic extensions do not change the original transaction's seven-day refund window or conditions.

Renewal and cancellation

After the first subscription, later subscriptions or automatic renewals normally permit only cancellation of future charges, not refunds. Canceling renewal is not a refund request.After cancellation, service and subscription credits continue under the original rules until the current period ends, with no charge next period. Fees already collected for the current period are not refunded on cancellation or prorated by unused days.

These restrictions do not affect statutory rights. For duplicate charges, unauthorized transactions, undelivered services or legally required refunds, contact support for individual handling.

How requests are handled

1. Sign in, select an eligible transaction in Credit management and submit a request, or contact support in writing.
2. Related credits or subscription benefits are suspended after submission to prevent use during review.
3. We normally complete review within three business days. Approved refunds are processed through the original provider; posting time depends on the payment provider or card issuer.