Contact us when you need help
Email support for help using the service or checking account, payment and refund matters. We will assist you through the process below.
Last updated: September 7, 2026Complaint handling process
- Include your account email, order ID and a description of the issue. Do not send full card numbers or verification codes.
- We acknowledge receipt and review billing or system records as appropriate for the case.
- Refund reviews normally finish within three business days; posting time depends on your card issuer or payment provider.
Compromised account
If you suspect account compromise, contact support immediately. After verification, we will suspend related transaction processing and help secure the account.